Cable Communications Client

Home Based
Posted 2 weeks ago

Job Description

Responsible for providing support and facilitating interactions with our residential customers regarding billing, repair, and retention. Acts as a primary point of contact for the customer, taking ownership of customer interactions cross-functionally through to completion. Establishes and maintains positive, productive, and trusting relationships with customers to foster long-term loyalty and complete satisfaction, upholding a commitment to the customer experience through our Operating Principles, Net Promoter Score (NPS), Voice of the Customer (VOC) surveys and the Customer Guarantee. Effectively uses systems and advanced tools to accurately and confidently handle customer inquiries for company products.

What to Expect

On a day-to-day basis, call center companies can expect to participate in the
following activities:

  • Assist  customers with billing or video technical repair inquiries
  • Review, analyze and respond to customers’ billing inquiries
  • Resolve customers’ open issues or questions
  • Troubleshoot technical issues
  • Determine business offerings that the customer does not currently have and
    make the appropriate sales offer to upgrade and add on to their service

Job Features

Job CategoryCustomer Service/Tech Support
Starting Pay$12/hr

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