A Roadside Assistance Customer Service Agent

Contract
Home Based
Posted 2 months ago

This is your opportunity to be a hero every time you answer the phone. Our clients provide tools that enable you to help motorists continue on their journeys with minimal fuss or interruption. They’re counting on your work-from-home roadside assistance skills and experience to determine the services needed and send them to the rescue.

What To Expect

  • 24/7 service of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as:
    • a vehicle that won’t start
    • flat tire(s)
    • keys locked inside a car
    • vehicle out of gas
    • vehicle in an accident
  • Place outbound calls to list of client’s service providers to secure appropriate towing assistance to resolve the customer’s needs
  • Possible outbound calls to client, client’s customers and/or client account representatives for status and clarification purposes.
  • Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives
  • Outbound coordination to client’s service providers & possible follow up calls for clarification and/or additional calls for secondary services
  • Probe to identify the need of the customer based on vehicle inoperable situation
  • Identify the customer’s location using Google Maps and other client tools
  • Provide policy coverage details based on the specific client program
  • Secure a Service Provider to assist the customer, based on the parameters of the policy’s program
  • Provide status updates to customers calling after the initial request for assistance was processed

Job Features

Job CategoryCustomer Service
Starting Pay$10/hr

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